Price Match Policy

At Urban Ecopack, we are committed to offering high-quality, sustainable packaging solutions at the most competitive prices. Our Price Match Policy ensures that you receive the best value for your purchase when shopping with us.

1. What We Price Match

We will match the price of an identical, in-stock product from a competitor’s Australian store or website under the following conditions:

• The product must be identical in brand, model, size, and specifications.
• The item must be in stock and available for immediate purchase from the competitor.
• The competitor must be a registered Australian business selling directly to customers.
• The competitor’s price must be publicly advertised and verifiable at the time of the request.

2. Exclusions

Our Price Match Policy does not apply to:

• Clearance, liquidation, or closing-down sales.
• Promotional discounts, bulk order pricing, or special bundle deals.
• Third-party marketplace sellers (e.g., eBay, Amazon, Alibaba).
• Competitor prices that include additional fees like shipping, setup, or handling costs.
• Custom or non-standard products that are not part of our regular inventory.
• Prices that result from typographical errors or outdated competitor listings.

3. How to Request a Price Match

To request a price match, follow these simple steps:

• Contact us via info@urbanecopack.com.au
• Provide Proof – Share a link, advertisement, or official quote displaying the competitor’s price, product details, and availability.
• Verification & Approval – Our team will review your request and respond within 2 business days.

4. Additional Terms & Conditions

• Price match requests must be submitted before purchase. We do not match prices retroactively.
• The matched price will be valid for a one-time purchase only.
• Urban Ecopack reserves the right to decline any price match that does not meet the above conditions or involves pricing errors.

At Urban Ecopack, we are dedicated to providing you with affordable, high-quality, and eco-friendly packaging solutions. If you have any questions about our Price Match Policy, feel free to reach out!

Custom Printed Packaging – Tailored Solutions for Your Brand
At Urban Ecopack, we offer custom printed packaging solutions that help your business stand out. Our sustainable, high-quality packaging allows you to showcase your brand while supporting eco-friendly practices.

Why Choose Custom Printed Packaging?

• Brand Recognition – Increase visibility with custom branded packaging.
• Customer Experience – Enhance the experience with visually appealing and personalized packaging.
• Sustainability Commitment – All materials are responsibly sourced and environmentally friendly.

Minimum Order Quantities (MOQ)

We offer free custom printing when you meet the following MOQs:

• Paper Cups & Bowls: 30,000 units per size.
• Clear Cups & Bowls: 50,000 units per size.
• Paper Straws: 100 cartons.
• Takeaway Boxes: 30,000 units per size.
• Napkins: 30 cartons.
• Cutlery: 30,000 units per size.
• Corrugated Boxes: 30,000 units per size.
• Paper Bags: 30,000 units per size.
• Paper Sushi Trays: 50,000 units per size.
• Moulded Pulp: 200,000 units per size.
• Paper Chip & Sauce Cups: 30,000-50,000 units per size.

Payment & Shipping

Payment Terms:

• A 30% deposit is required at the time of order placement.
• The remaining balance can be paid as you use the packaging.

Free Storage:

• We offer 6 months of free storage for your custom packaging orders.
• Customers can request packaging shipments as needed, paying for the balance upon usage.

Custom Printing Process

• Initial Consultation – Discuss your needs and branding goals.
• Design Submission – Provide your artwork in a high-resolution format (AI, PDF, EPS).
• Design Approval – We review and approve your design details.
• Production – Once approved, we start the production process.
• Delivery – Your custom packaging is delivered within 8-10 weeks after approval.