Privacy Policy

1. Introduction

Urban Ecopack Pty Ltd (“Urban Ecopack,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information in compliance with Australian privacy laws. By using our website or services, you agree to the collection and use of your personal information in accordance with this policy.

2. What is Personal Information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. This includes information that directly (e.g., your name) or indirectly identifies you.

3. What Personal Information Do We Collect?

The type of personal information we collect depends on your interactions with us. This may include:

• Name
• Billing or shipping address
• Date of birth
• Email address
• Phone number
• Company name
• Payment information (processed securely via third-party payment providers)

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

4. How Do We Collect Personal Information?

We collect personal information in various ways, including:

• Direct interactions (e.g., phone, email, website contact forms)
• Online interactions (e.g., subscribing to newsletters, completing transactions)
• Employment applications (e.g., when applying for a position as an employee, contractor, or volunteer)
• Third-party sources (e.g., marketing partners, social media platforms, credit reporting agencies)

We may also collect your personal information from third parties or through publicly available sources, for example from marketing partners, social media platforms, or credit reporting agencies. We collect your personal information from these third parties so that we can enhance our understanding of your preferences, tailor our services to better meet your needs, and improve the overall quality of your experience with our organisation.

5. How Do We Use Your Personal Information?

We use your personal information for purposes including, but not limited to:

• Providing requested products or services
• Processing payments and transactions
• Enhancing and personalizing your experience
• Improving our website and services
• Sending marketing communications (only with your consent)
• Complying with legal obligations
• Internal administrative purposes

If we intend to use your personal information for any other purpose not stated above, we will obtain your consent beforehand.

6. Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

• To third-party service providers (e.g., payment processors, delivery services, IT support) who assist us in operating our business
• Where required or authorized by law
• With your consent, to business partners or affiliates for marketing purposes
• If required to protect our rights, customers, or business interests

We ensure that all third parties handling your data maintain confidentiality and comply with relevant privacy laws.

7. Security of Personal Information

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, modification, or disclosure. Security measures include encryption, secure servers, and access controls.
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

8. Cookies

Our website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and our website. We do not use cookies to identify you, just to improve your experience on our website(s). If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

9. Accessing and Correcting Your Personal Information

Urban Ecopack will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting on our website. We encourage you to review this policy periodically to stay informed about how we handle your personal information.